How to Request a Refund – USPS Shipping Services

If you used a service with a money-back guarantee such as Priority Mail Express, Priority Mail Express International, Global Service, PMEI, and Unused click n ship label then you may be able to request a refund. You can apply for a refund option if your mail item or package is lost, missing or damaged. But before proceeding to apply for a refund, submit Missing Mail Search Request online, if USPS can’t find or locate your missing mail then request for a refund.

Priority Mail Express

  • This service comes with a money-back guarantee.
  • Request a postage (and Sunday or holiday premium fee and/or the 10:30 am delivery fee, as applicable) refund within 30 days of purchase.
  • Make your refund request at your local Post Office.

Priority Mail Express International

If you’ve used this service, then before filling a postage refund, make sure to complete an inquiry process within 90 days of the date of mailing. Call the customer support of USPS at 1-800-222-1811 for a postage refund.

The refund will be provided only when:

  • There is a confirmation after the inquiry process that a loss, damage, or missing content has occured.
  • The inquiry was initiated within the 90-day filing period.
  • The postmaster has received verification from the Product Tracking System (PTS) or the International Research Group that loss, damage, or missing contents has occurred.
  • You have received PS Form 3533: Application and Voucher for Refund of Postage, Fees, and Service.

Global Service Guaranteed

  • Global Express Guaranteed also comes with a money-back guarantee.
  • For that, you must request a refund within 30 days of the mailing date.
  • Call the customer support at 1-800-222-1811 for more details.
  • The original receipt of the Air Waybill (shipping label) is required when filing a refund request. Some restrictions apply.

PMEI with Money back Guarantee Service

  • Request for a refund in case your shipment did not arrive on the guaranteed delivery date.
  • You should make your inquiry within 30 days of the mailing date.
  • Call the Customer Care at 1-800-222-1811 for support.

The postage will be refunded only when:

  • Your inquiry was initiated within 30-days of the mailing date.
  • The Customer Care Center receives confirmation from the foreign postal administration that the shipment did not arrive on the guaranteed delivery date.
  • You have received PS Form 3533-GE: Application and Voucher for Refund of Postage and Fees – Priority Mail Express International with Guarantee Service.

Unused Click N Ship labels

Click-N-Ship labels are also eligible for refunds within 30 days of the print date (the label transaction date). You need to log in to Click-N-Ship and view your Shipping History in order to request a refund.

Labels are eligible for refunds only if a barcode scan event does not show up in USPS system and a refund has not been previously requested or processed for the label

To initiate a refund, you need to send an email to the Click-N-Ship Help Desk at uspstechnicalsupport@mailps.custhelp.com.

Make sure to add following information in your e-mail:

  • User Name
  • Click-N-Ship account number
  • Label number
  • Transaction number and date

If you still have any question related to USPS Request Refund then it is recommended to visit official USPS FAQs section.

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