Here you can get information related to USPS Domestic Claims faqs such as who can file a claim and when to file a claim. If you are searching for the answer to these queries then this is the correct platform to be at. Read the information below to get important information.
Who can file a domestic claim?
Either the Mailer or the Addressee may file a claim for a damaged or missing mail items. Mailer is the person who is sending the mail item and Addressee is the person who is receiving the mail item.
- If the Mailer is filing a claim for a damaged article that is still in the possession of the addressee, then the addressee is required to keep the article and container including packaging, wrapping, and any other contents received) until the claim process is resolved.
- The addressee must return the package to the Post Office whenever requested by the Postal Service.
When to File a Domestic Claim?
Now the question comes “When to File a Claim” it actually depending on a type of mail service actually. Below you can find file a claim window for different USPS mail services.
- Damaged or Missing Contents: customers should file a claim immediately but must file no later than 60 days from the date of mailing.
- Lost Articles: check the time limits below for different mail services.
- Priority Mail Express: 7 to 60 days
- Priority Mail Express COD: 15 to 60 days
- Registered Mail: 15 to 60 days
- Registered COD: 15 to 60 days
- Insured Mail (including Priority Mail under 503.4.2): 15 to 60 days
- COD: 15 to 60 days
- APO/FPO Priority Mail Express Military Service: 21 to 180 days
- APO/FPO/DPO Insured Mail and Registered Mail (Priority Mail, First-Class Mail, First-Class Package Service – Retail, SAM, or PAL): 45 days to 1 year
- APO/FPO/DPO Insured Mail (Surface Only): 75 days to 1 year
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