USPS File a Claim – Domestic, International, FAQ

USPS File a Claim: “File a Claim” is one of the services of USPS through which a user can claim the refund of a service if it is not fulfilled by the USPS or if an item is lost or damaged during the shipment.This service is given to ensure the user that their packages are handled with care and if accidentally something happens to the package the USPS will take the whole responsibility of it and refund its value.

However, there are different procedures to file a claim for different services.If you have insured your mail then the refunds and claims will be valid after the passage of a fixed time.

Insured Mail

You can file a claim for indemnity claim for:

  • Insured mail
  • Cod Items
  • Registered Mail with postal Insurance
  • Priority Mail Express Packages

Each of the above services has different time span which is to be completed before filing a claim.If the package you received is damaged or its parts are missing, you may file a claim immediately.

How to file a claim with USPS?

If your domestic Priority Mail shipment gets damaged or lost due to any reason, then you can file a claim by two modes i.e. online and by mail. It is recommended to file a claim through online mode to gets your claim started immediately, save time, and lets you keep an eye on the status of the claim.

File Online

File Domestic Claims Online:

  1. Visit
  2. Sign up to create an account, if already have an account then proceed to Step 3.
  3. Sign in with user ID and password to Online Claims.
  4. Enter Tracking Number and shipping date.
  5. Enter Mailer and Addressee details and claim information.
  6. Upload PDF or JPG files for substantiation of the claim.
  7. Properly review the Claim and then Submit.

Time Frames for Domestic Claims

Time Frames for Domestic Claims, USPS File a Claim

International Claims: 

For International inquiries (for loss), the customer should contact USPS customer service at 800-222-1811 to begin the process. For International claims for damaged items, customers must make a visit to their local Post Office and use PS Form 2855 to begin that process. Visit for more information.

File by Mail

  1. Call 1-800-332-0317
  2. Obtain Form 1000
  3. Complete the form
  4. Follow mailing instructions.

When and How could You file a claim for any damages/loss?

Domestic Claims

1. To file a claim you just need the label number, package label, mailing receipt or sales receipt. The tracking or label number is 13-34 characters.

2. Proof of the value of your package which may be:

  • Printouts of the online transaction identifying the purchaser and seller, price paid, date of transaction, description of item purchased, and assurance that the transaction status is completed
  • Receipt of costs incurred for reconstruction of non-negotiable documents
  • A credit card billing statement
  • Statement of value and/or estimates of repair costs from a reputable dealer
  • A paid invoice or paid bill of sale
  • A sales receipt

3. An evidence that you have purchased insurance while mailing which may be:

  • The original mailing receipt issued at the time of mailing
  • The outer packaging showing the names and addresses of the sender and the addressee and the proper label showing that the article was sent insured
  • A printed electronic online label record or a computer printout from the application used to print the label and purchase the insurance

4. Proof of Damage

If you receive a damaged package then keep the package in its form as you received and also its packaging, as later, you may be asked for the item and packing for inspection at your local post office.

Take some photos of the item which clearly shows the damage which will help you afterward.For damaged claims, you’ll also need to provide an estimate of the repair from a reputed dealer.


1. Priority Mail(Insured Mail)

  • 15-60 days

2. Registered Mail

Registered Mail and Registered COD

  • 15-60 Days

3. Priority Mail Express

Priority Mail Express

  • 7-60 Days

Priority Mail Express COD

  • 15-60 Days


Priority Mail Express

  • 21-180 Days

First-Class, Space Available or Parcel Airlift

  • 45 days to 1 year

Surface Mail

  • 75 days to 1 year

5. Collect on Delivery(COD)

  • 15-60 Days

International Claims

Internationa claim handling is different that of Domestic Claims Handling because USPS is required to coordinate with the Foreign Postal Administration.To initiate an International Claim, the sender must be from U.S. to begin the inquiry.

Here also you need a label number, available on your receipt.

When can you initiate the claim process?

1. Global Express Guaranteed

Who can File?

The sender must be in U.S.


3-30 Days after shipment

Other Restrictions

Inquiries cannot be done online.You need to call 1-800-222-1811.

2. Priority Mail Express International

Who can File?

The sender must be in U.S.


3-90 Days after shipment

Other Restrictions

You can not file a claim before 3 days or scheduled delivery date.

3. PMEI with Money-Back Guarantee


The sender must be in U.S.


3-30 days after shipment

Other Restrictions

30 days to submit an inquiry for delayed delivery; And for damage/loss/missing contents within 90 days.

4. Priority Mail International


Sender or Addressee


7 Days to 6 months after shipment

Other Restrictions

Online inquiries can be done only by the U.S. sender.

5. Registered Mail Service


Sender or Addressee


7 days to 6 months after shipment

Other Restrictions

Not before 3days or estimated delivery date.Online Inquiries can also be done but only by the U.S. sender

6. No online inquiries can be done for:

  • Global Express Guaranteed
  • First-Class Mail International Items
  • First-Class Package International Service Items

For Damaged Article

The damaged article must be presented to the post office with its packaging and wrapping for investigation.

Uninsured Mail

If your mail was Uninsured and its missing/delayed then immediately request a lost mail search.

USPS File a Claim FAQ

What if I am unable to file online?

If you are not able to file a claim through online mode due to any reason, then it is recommended to file a claim by mail. Call at 855-622-6332 to get instructions on the filing by mail. Your proof of value and other supporting documents must be included when you file by mail.

How do I check the status of my Domestic claim?

If you’ve filed a claim online then login to online claims at to see the status in your account. If you’ve any other claim related questions then call at 866-974-2733, Monday through Friday, 7 a.m. – 7 p.m. CST. If your original claim was filed online, you can also file an appeal online.

Can I file an International Inquiry or Claim Online?

At this time, there is no option to file a claim online for an international inquiry. USPS may include that service in future. But you can file a PS Form 2855 International Claim Form at the Post Office for the international claim for damage to a US-inbound package. Make sure to bring all the required items such as the mailing container, packaging,  wrapping, and any other contents to the Post Office. Please call at 800-222-1811 to get started with the international inquiry process.

If you’ve nay question or query related to USPS File a Claim, then use the comment section provided below. We will respond back at the earliest.

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