USPS Redelivery Process- Everything you Need to Know

USPS Redelivery: Have you received a PS Form 3849? If yes, then it means that a letter carrier tried to deliver a mail item or package to you, but couldn’t deliver it due to the following reasons:

  • The mail item does not fit in the mailbox i.e. a mailbox is full or has less space as compared to the size of mail item came.
  • A signature or postage or fees is required to deliver a mail item,
  • The mail item can’t be left in an insecure place.

This is where the concept of Redelivery came into existence. Redelivery is the process of delivering a mail item, package, or service items to you which were not delivered in the first attempt due to the reasons mentioned above.

Redelivery Service Areas?

Redelivery service is available in many areas nationwide. To check, if your area has this service or not then visit here to check the status. Fill the required information correctly such as Name, phone number, address, email, city, state, ZIP code etc and then hit “Check Availability” button.

Cost: Note that currently, this service is available at no charges i.e. for free.

How to Schedule a USPS Redelivery?

There are three options available to apply for redelivery.

  1. Online (
  2. Post Office (PS Form 3849)
  3. By Phone

Online (

This is the easiest and most convenient method to schedule a redelivery. Visit, now you have two options i.e. Redelivery Tool and USPS Tracking tool. You need a tracking/ article number to schedule a redelivery, check the peached color PS Form 3849, Delivery Notice/Reminder/Receipt that was left in your mail receptacle.

Redelivery Tool: Visit redelivery tool page, and then entered the required information (marked with *). Make sure to fill the fields with correct information to schedule a redelivery (make sure to check if this service is available in your area or not).

USPS Tracking Tool: Enter tracking number to check if your mail item is eligible for “Redelivery” or not. If available, then you will get a “Redelivery” option on the right side of the screen under ”Available Actions.” And then enter the required information.

Note: You will get a confirmation page with a confirmation number upon the acceptance of your request. Save the confirmation number for future reference. You will need your confirmation number to revise your request.

Post Office (PS Form 3849)

If a mail does not require any signature (i.e. unaccountable mail) then simply fill out the back of PS Form 3849 as follows.

Please read the information from the screenshot:

USPS Redelivery, USPS Redelivery Post Office

By Phone

You need to call at 1-800-ASK-USPS (1-800-275-8777). Before calling make sure you have a tracking/article number. If you don’t have a tracking number then, in this case, a customer support can only send a notification to the post office to redeliver the item. Or alternatively, make a visit to your local post office with a valid ID to pick up your mail item.

Please check the working hours or timing of customer support from below:

Please Note: Automated information is available 24 hours per day, 7 days a week.

How to Change/ Chancel a Redelivery Request?

Online: Simply visit “Redelivery Service” page and then click on “Edit an existing redelivery address”. And then make changes by entering the asked information correctly.

USPS Redelivery, USPS Redelivery Process

By Phone: Call at 1-800-ASK-USPS (1-800-275-8777) to change or cancel your Redelivery order. Make sure you have redelivery confirmation number. Check the working hours or timings of USPS customer support from above.

Visit Post Office: At any time prior to your scheduled Redelivery, as long as you have not ordered your item to be redelivered. Make a visit to your nearest Post Office with Redelivery Notice and a photo ID and pick up your held mail. This will cancel your scheduled Redelivery.

Who is Authorized to Schedule or Accept My Redelivery?

There are two types of redelivery options available as follows:

Residential Redelivery

  • Any responsible member of the addressee’s family can schedule and accept a redelivery,
  • The addressee’s agent. For this, you need to fill out PS Form 3801, to authorize a specific individual to schedule and accept redelivery. By this way, your agent will be able to pick up mail on your behalf at the local Post Office by presenting acceptable identification.

Business Redelivery

  • An employee may schedule and accept a Redelivery. They need to provide required Redelivery information for the business, along with acceptable identification.

A mail item can only be redelivered to the original address mentioned on the mailpiece and the addressee or authorized agent must be there to sign for accountable mail items which are having an insurance of more than $500.

Any questions or queries related to USPS redelivery process? Then hit us with the comment in the comment section. Follow us on Twitter for more updates and news related to US Postal Service.

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